A UNIFIED COMMUNICATIONS SOLUTION THAT EVERY DEPARTMENT CAN LOVE
The MiVoice Connect Difference
Exceptional User Experience
Mitel Connect Benefits
- Exceptional user experience
- Robust system features
- Business communications continuity
- Outstanding management interface
- Line of business integration
- Lowest total cost of ownership
Built-in collaboration tools via the Connect client make meetings more productive, ensuring your team will get more done faster and with less hassle. Communicate how you want, with immediacy and ease—the tools appear in the Connect client as you need them. You never need to launch a new app, or new window, or retrieve a complicated code to make things work.
With MiVoice Connect, users can change their call routing or schedule an event in real time. Plus, MiVoice Connect offers the same rich collaborative experience to external customers and clients via the Connect web collaboration app, which opens automatically on participants’ desktops during online meetings.
MiVoice Connect Client Overview
Event Features
- Action icons that trigger calls, video, web sharing, call recording, raise hand, mute self, mute all and add a participant
- Contact timeline that shows all past communications with a co-worker, including a drill down into detail
- Favorites to quickly access the people and groups you need most
- Event wizard to set up calls and collaborations including presenters, agendas, invitations and more
- Call outs so meeting organizers can call late attendees and conference them into the meeting
- Agenda timer that tracks agendas in real time to help participants keep conferences on topic
- Raise hand feature to manage conversations with large groups
- Visual audio monitoring to mute participants who have distracting background noise
- Integration with Outlook, G Suite, AD and ICS calendars for presence, meeting invitations and scheduling
- No VPN required for remote use
Phone Solutions Built In-House
Business Phone Features
- IP PBX Telephony Services: Call control, call routing, voicemail, music on hold and automated attendant
- Mitel Desk Phones: System directory, intercom, conference calling, transfer, redial, hold and other options; soft keys for presence status, pick up, park and more
- Connect Mobile App: Bring MiVoice Connect with you wherever you go with our iOS and Android mobile app that extends full call handling and UC capabilities to your smartphone
- Third-Party Integrations: Increase efficiencies with seamless, native integrations with leading providers such as Salesforce®, NetSuite®, Google® and Microsoft®, plus most popular CRMs
- Productivity Apps: Streamline workflows with web dialers, our Chrome™ browser extension and other app dialers
- Operator: Make it easy for supervisors to monitor calls and contact status with hover and drag-and-drop functionality, plus detailed caller information
- Softphone: Turn your computer into a phone by simply plugging in a headset
- Director: Manage your system from a single portal that includes individual phones, call detail recording (CDR), trunk lines, and user account moves/adds/changes and feature permissions
Additional Solutions
- Mitel Edge Gateway: Eliminate VPN login for remote and teleworkers
- Advanced Applications: Emergency notification, caller directed routing, enhanced IVR campaigns, enhanced contact center reporting and more
- Workgroup: Functionality for both supervisors and agents for additional call routing capabilities
- MiVoice Connect Contact Center: Multi-channel solution for sales and customer service operations
Continuity You Can Depend On
- A WAN outage
- A voice switch outage
- An application server outage
Simple Management Interface
Because we’ve streamlined provisioning, account set up, maintenance, and moves/adds/changes (MACs), your IT team will spend far less time managing your phones—saving your team time and your bottom line money. In fact, MiVoice Connect is so easy to administer that non-technical employees can handle MACs in seconds.
How It Works
Mitel ST Series Voice Switches
MiVoice Connect typically features a central deployment of Mitel Connect ST series voice switches. The voice switches aren’t servers, they’re flash-based appliances that provide the connection between your local telephone companies and your IP network. Mitel Connect switches handle call control intelligence, including routing tables and database. They’re available for SIP, PRI or analog trunking in either solid-state hardware, or virtualized form running on your X86 compliant server.
The ST series switches feature two-stage upgrades, built-in conference ports, 500-port IP switches and USB ports for extended logging. They run on Linux DVS and are seamlessly interoperable with Windows DVS, including the OVA image for deployment on virtual machines. There’s no need to install or manage the operating system, it’s part of the Mitel Connect software.
Your switch installation is supported by a single application server. No matter how large or spread out your operations may be, one server is all you’ll ever need1 for your entire Mitel Connect system. On that server, you’ll run our best-in-class network administration software, Connect Director, and the Connect desktop app.
To provision additional locations, simply add a voice switch to handle the number of phones needed at the new location. MiVoice Connect uses peer-to-peer connectivity to distribute your system’s intelligence across all the installed devices. This enables multi-site phone systems to work like a single system, managed by a simple web interface. This “single image” architecture makes even huge deployments unbelievably easy to set up and maintain.
Mitel Edge Gateway
Lowest Total Cost of Operation
In the recent issue paper, How to Keep UCC Costs Down as Complexity Grows, Nemertes Research found that MiVoice Connect had both the Lowest First-Year Costs and the lowest overall costs among all vendors in their study, which included the major UC brands
Investing Cap Ex in a MiVoice Connect solution creates future benefits by increasing the book value of your company and by reducing long-term costs through amortization and depreciation.
Premium Customer Service
Contact BTX for your RingCentral services
