Contact Center (CC) solution is an evolution of call center functionalities. Over time, your organization’s
needs for customer engagement have likely increased in scope. Previously, customers only had voice channels for
real-time communications with businesses, so call centers only needed voice capabilities. As customers’ options for
communications have expanded to email, live chat, and text, call centers need to respond accordingly by offering
those same channels as means of modern customer engagement. This demand spurred the evolution of our
Contact Center customer engagement platform.